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PRIVACY POLICY
This Privacy Policy describes how YASEMIN KAPTANOGLU OFFICIAL ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from yaseminkaptanoglu.com (the "Site") or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Your Use of the Services
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, for example:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and for other features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide you with efficient services, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or to no longer be available. Also, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy, and for other reasons, such as to fulfill a contract. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us to, request us to, or otherwise consent to our sharing of certain information with third parties, such as to fulfill requests to ship products to you or through your use of social media widgets or login integrations.
- With affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category of Recipients
- Identifiers such as basic contact details and certain order and account information.
- Commercial information such as order information, shopping information, and customer support information.
- Internet or other similar network activity such as Usage Data.
- Geolocation data such as locations identified by IP address or other technical measures.
- Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
- Business and marketing partners.
- Affiliates.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you without your consent.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may deny your request as permitted by law.
- Right to Access/Know: You may have a right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to Deletion: You may have a right to request that we delete the personal information we hold about you.
- Right to Rectification: You may have a right to request that we correct inaccurate personal information we hold about you.
- Right to Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Objection: You may have the right to object to our decision if we refuse to process your request. You can do so by directly responding to our refusal.
- Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by lodging your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
When you receive something unexpected, we are always with you. That's why we are with you every step of your shopping journey, including returns and exchanges!
We have a 15-day return policy, which means you have a maximum of 15 days from the date you received the products with the same order to request a return.
Please note that unless the original products are defective, the return shipping cost must be covered by the customer.
NOTE: Our products are sewn in Turkey. Returns for international orders are first sent to our domestic warehouse, and then, after the products are thoroughly inspected in our warehouse, approved returns are sent to our international warehouse. According to our terms, customers who wish to return an item must pay both shipping costs and international customs duty, or these shipping and customs duty fees will be deducted from the refund amount. To find out the exact amount to be deducted, please contact our WhatsApp line with your order number.
How can I make a return?
- Step 1: Please download the return form.
-Step 2: Package the payment receipt along with the form mentioned above and the product, and ship it to the delivery address below. (It must be sender-paid. Recipient-paid shipments will not be accepted.)
-Step 3: Send "Shipping information" to info@yaseminkaptanoglu.com via email.
Once you complete these steps, you will initiate your return process.
How will the process proceed after your return process has started?
-Phase 1: You need to ship the product, form, and receipt to us. 1-3 business days
-Phase 2: Once we receive the product, form, and receipt, we will send them to our main warehouse. 7-10 business days
-Phase 3: The product, form, and receipt will be reviewed in our main warehouse. 7-10 business days
-Phase 4: After the review is completed, we will refund your payment through the channel you used for payment. 5-7 business days.
Once these processes are completed, your refund will be finalized.
Which products can be returned?
- All product(s) must be unworn, in original packaging, and in original condition with all tags attached. Products that do not meet the conditions mentioned above will not be accepted.
- The return period for dresses is 2 days from the date you receive the product. Return processing will not be done for dress category products that exceed 2 days for return.
- Combinations cannot be returned or exchanged separately.
- There are no returns for custom-made dresses.
Situations not considered defective in terms of quality:
- Loose threads, raw edges, thickness, fabric feel, and color differences due to variations in monitor screens are not considered quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are not considered quality issues.
- Damages resulting from use, washing, improper care, self-repair, modifications, or other human factors are not considered quality issues.
- Please refer to our size chart for your purchasing decisions, as our service team can only offer recommendations. Returns due to sizing issues do not constitute a quality issue.
- Due to design and style differences between products, there may be slight variations between different products of the same size. Please refer to actual measurements.
Where will my refund be processed?
Your refund will be processed within 3-5 business days after your returned package reaches our warehouse. Refunds will be made using the original payment method.
1. If you paid by credit or debit card, refunds will be sent to the issuing bank within 5 business days after receipt of the returned item or cancellation request. For questions about when the credit will be posted to your account, please contact the issuing bank.
Important note:
- Products not received during delivery are not eligible for a refund.
- Original shipping fees are non-refundable.
- Please do not send your product(s) to the sender address specified on your package. This address is not a return address and will delay your return and refund processing.
- Please ensure that you do not accidentally include UNACCEPTABLE product(s) in your return package. We will not be responsible for returning these products to you.
- Products returned to us without a return request will not be accepted.
- yaseminkaptanoglu.com is not responsible for any failed delivery attempts caused by negligent customer behavior. Negligence includes, but is not limited to, rejection of shipment confirmation and incorrect recipient information (such as order address, contact number, or recipient's name). In this case, we cannot issue a refund for you. If you notice that your order information is incorrect, please contact us at info@yaseminkaptanoglu.com with your order number and correct information as soon as possible.
I PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 3-4 business days for processing and production time for your order to be shipped.
Please note that our processing time may take 5-6 business days during promotion/sale periods.
HOW LONG IS THE SHIPPING TIME?
It will be at your door within 7-10 business days in Turkey!
Situations beyond our control (natural disasters, holidays, weather, etc.) may cause shipping delays. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Therefore, we do not guarantee an exact delivery time; delivery issues are the responsibility of the shipping company.
LEGAL DISCLAIMER
Ownership of packages delivered to your local carrier passes to the buyer. We ensure that all our packages are in proper condition before shipping. We are not responsible for delayed, lost, held, or damaged packages, incorrect delivery errors made through the shipping company, failed delivery attempts, or incorrect shipping information. Shipping is a service you receive from your local carrier with your order from us, so any shipping issues should be handled by the relevant carrier, and the buyer should contact their local courier to resolve any issues.
MY TRACKING INFORMATION SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Yasemin Kaptanoglu offers our customers the option to track their package. If your tracking information states that your items have been delivered but you have not received them, please check your surroundings in case they have accidentally gone to another house. Speak with your family, roommates, etc., in case they have received it on your behalf. The package may also have been left with property managers or an apartment office.
Please note that we consider all orders marked as delivered by the courier company to be successfully delivered. If the tracked city/location matches the provided shipping address, the order is considered successfully delivered.
Our tracked insured shipping policy with the shipping company only insures orders up to the point where they are marked as "delivered" after shipment.
We will always do our best to assist you, but Yasemin Kaptanoglu is not responsible for packages lost or stolen after delivery. If you still cannot locate your package, you should contact the shipping company to discuss the issue and file a claim.
At Yasemin Kaptanoglu, we are committed to protecting the security of all transactions and ensuring that our customers' shopping experience is safe and reliable. To achieve this, we have implemented additional verification procedures for orders flagged as high-risk by our security system.
Identification of High-Risk Orders: An order may be flagged as high-risk due to various factors, including but not limited to unusual order size, high frequency of orders, discrepancies in payment details, or shipping information. Our security system uses advanced algorithms to identify such orders.
Verification Process: When an order is flagged as high-risk, we initiate a verification process. This may involve contacting the customer via email or SMS to confirm specific details about the order. We may request additional information to verify the legitimacy of the transaction.
Shipping Delay: High-risk orders will not be shipped until the verification process is complete. This is to ensure the security of the transaction and to protect both our customers and our business from potential fraud. We appreciate your understanding and cooperation during this process.
Customer Cooperation: Prompt responses from customers to verification requests will expedite the processing of the order. Failure to respond to verification requests within a reasonable timeframe may result in the cancellation of the order.
Chargebacks and Disputes: In cases where an order is flagged as high-risk and awaiting verification, all chargebacks or disputes made due to non-receipt of goods will be deemed invalid. Customers agree to abide by these terms by purchasing from our website and accept that chargebacks or disputes made while awaiting necessary verification information from the customer will be challenged.
Privacy and Security: All information provided during the verification process will be handled with the utmost confidentiality and will only be used for the purpose of verifying the order.
We reserve the right to cancel any order that we cannot verify or that we determine to be fraudulent. This policy is implemented to provide a safe and secure shopping environment for all our customers.
COVID-19 Policy
Please note that due to the coronavirus, we are experiencing transit time delays in addition to our normal shipping times. Delay times depend on location, and these delays are due to various reasons such as your local postal system operating at limited capacity or an accumulation of incoming orders.
CAN I CANCEL MY ORDER?
Due to our fast processing times, please note that all disputes involving order cancellations will be denied. Once the product is received, the customer can contact us via info@yaseminkaptanoglu.com to arrange a return and refund.
I ENTERED A WRONG ADDRESS!
If you misspelled or auto-filled your address incorrectly, please notify us via email at info@yaseminkaptanoglu.com.
MY PRODUCT ARRIVED DAMAGED
If this happens to you, please contact info@yaseminkaptanoglu.com with:
- Your order number.
- A photo of the damaged product.
Once we receive it, we will be happy to send another product free of charge.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team.
Thank you for choosing YASEMIN KAPTANOGLU OFFICIAL for your shopping needs!